October 31, 2012

• Sounds like a form letter huh?

  
  I want to thank you for taking the time to share your recent experience at the McDonald's in Gainesville, TX with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

  I am sorry for your dissatisfaction with the prices charged by the franchisee of the restaurant you visited. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

  I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald's consultants as part of our ongoing commitment to improving our restaurants' operations.

  Again,  thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

  Megan
  McDonald's Customer Response Center

  So-I'm writing them back and asking if they still intend to charge me for "1 syrup"

  to be continued,,,,,,,,,,,,,,,,,,,,

  • 11:21 am
  • 4 Comments